Homestead Outdoor Products Return Policy

Returns

• You may return most unopened items within 90 days of delivery/shipping.
• Items must be returned in their original condition and packaging.
• Proof of purchase is required for all returns.
• Stock items will be charged a 10% restocking fee.
• Non-stock items may not be returnable; if returnable to our vendor(s), items will be charged a 25% restocking fee.
• Custom items (gates, special-length material) are not returnable.
• If you received a defective or incorrect item, we’ll replace it at no cost to you. You must contact us within 7 days of receiving your order to claim defective or incorrect items.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.

Return Shipping

• You are responsible for return shipping costs unless the item was damaged or sent in error.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we can’t guarantee receipt of your returned item.

How to Start a Return

To begin the return process, please contact our customer service team at (717) 656-9596 or sales@homesteadoutdoorproducts.com with your order number and reason for return.

We reserve the right to modify or rescind this policy at any time.